Three Important Questions Youre Not Asking Your Insulation Contractor

Insulation installation
Photograph by Andy Jalbert of Jalbert Productions

Many homeowners hire insulation contractors to upgrade attic insulation, perform air sealing, insulate basement boxsills, and more. When hiring a contractor, most follow a few basic steps: get quotes, ask if the contractors are insured, and check references or online reviews. These are all important, but if it’s where you stop, there’s important information you won’t get.

How an insulation contractor operates their business can affect your home. Quality contractors have a higher level of commitment to their industry, their team, and their customers. Without this attention to detail your home may not receive the best quality work, which can have a negative impact on the performance of an insulation system, your home’s comfort, and your potential energy savings. To know if you’re hiring the right insulation contractor, here are three additional questions to ask before signing a contract.

How are installers trained?
It’s important to know that your insulation contractor provides comprehensive training for their installers. An installer team is one of the most valuable resources. Their work impacts energy efficiency, comfort, and safety of customers and their homes. At Rockweiler Insulation, training programs are a big part of company culture.

Educating on proper installation techniques should be the foundation of a company’s training program. A quality contractor fully trains installers to ensure they are educated on steps for proper installation so your insulation system performs at its highest level. A quality contractor will also hold regular training sessions to keep crews up to date on innovations in building science and to ensure any new installers receive proper training.

A quality contractor makes a commitment to regular training, including job site safety training and training on lead-safe work practices. Following proper safety practices keeps installers safe and helps ensure an accident won’t happen on your project. Additional training may include lead-safe work practice training. If your home was built before 1978, the paint used in your home may contain lead. Following lead-safe work practices during your project will help contain dust that carries lead, keeping you and your family safe.

How are installers paid? Hourly or piece rate?
When an installer is paid at piece rate, the installer can earn a larger paycheck by installing more footage. The faster they work, the more they make. This can compromise the quality of the install by overlooking details in exchange for speed. Overlooking details during installation could result in deficiencies in the installation and cause damage.

A quality contractor pays a respectable hourly rate. This encourages installers to take their time and get the job done right. Your insulator should support a culture of quality installation rather than speed, and the pay structure is part of that. Gary Rockweiler, founder of Rockweiler Insulation, founded the company on the principle of investing the Rockweiler team in many ways, including installer safety and customer satisfaction.

Does your company have a quality-control process?
Even if a contractor has a robust training program, problems can arise. Installers may not have the experience to address customer concerns on a jobsite, or installers may encounter a situation for which they need management input. When considering an insulation contractor, find out what kind of quality-control process they have in place.

A quality-control process should have two components. The first component would provide installer teams with direct access to a supervisor or manager who can answer questions on the spot. The second component should involve regular quality-assurance checks by company supervisors to review installer work, confirm all installation procedures were properly followed, and promptly rectify any issues.

Hiring an insulation contractor goes far beyond insulation. Having these systems in place helps ensure you, your family, and your home are in good hands. Take the time to ask a potential contractor these questions. Their answers can provide peace of mind that you are hiring a contractor that you can trust.

Dana Zurbuchen is the Marketing Strategist for Rockweiler Insulation.

Photographs by Andy Jalbert of Jalbert Productions.

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Rockweiler Insulation
211 Legion Street
Verona, WI 53593